How do I contact Fresha?
If you’re a user of Fresha, a popular beauty and wellness appointment booking platform, you might find yourself needing to contact their customer support at some point. Whether you have questions about your account, need assistance with booking an appointment, or have feedback on the service, knowing how to get in touch with Fresha is essential. Here’s a comprehensive guide on how to contact Fresha for various types of inquiries.
1. Email Support
The most straightforward way to contact Fresha is through their official email support. You can reach out to them at [email protected]. When sending an email, be sure to include as much detail as possible about your issue, such as your user ID, the nature of your query, and any other relevant information. This will help the support team to assist you more efficiently.
2. In-App Support
Fresha offers in-app support, making it convenient for users to get help directly from within the app. To access this feature, follow these steps:
1. Open the Fresha app.
2. Tap on the profile icon at the bottom right corner of the screen.
3. Scroll down and tap on “Help.”
4. Here, you’ll find a list of frequently asked questions (FAQs) and the option to contact support via email.
3. Social Media
Fresha is also active on social media platforms, where you can reach out to them through direct messages. While this method may not guarantee an immediate response, it can be a useful way to get in touch, especially if you have a simple query or want to share feedback.
– Facebook: [Fresha Facebook Page]
– Instagram: [Fresha Instagram Profile]
– Twitter: [Fresha Twitter Profile]
4. Phone Support
For users who prefer to speak with a customer service representative directly, Fresha offers phone support. You can call them at the following number: +44 20 8069 4100. Keep in mind that phone support might have limited availability, so it’s best to try this option during business hours.
5. Business Hours
When contacting Fresha, it’s important to note their business hours. They typically operate from Monday to Friday, 9:00 AM to 5:00 PM GMT. During these hours, you’re more likely to receive a prompt response to your inquiry.
Conclusion
In summary, contacting Fresha is a straightforward process, with multiple options available to suit your preferences. Whether you choose to email support, use the in-app help feature, reach out via social media, or call their phone support, Fresha is committed to providing excellent customer service. Make sure to provide clear and detailed information when contacting them, and they will do their best to assist you with your needs.
